Pros & Cons
- Proven track record
- Operates in partnership with key financial industry players
- Mobile app for added convenience
- AI searches for client data across the internet
- Offer a range of tools for safe browsing and banking
- No free trial
- No 24-hour support
Plans & Pricing
Next, we will look at some of the offerings from Identity Guard and what each price point offers. Each package offers users up to $1 million in Identity Theft Insurance, as well as access to their US-based Customer Care Team.
Identity Guard Value – $7.20/mo
This is the most affordable package from Identity Guardian, but it still offers some great features. This includes a Risk Management Report, near real-time data breach notifications, dark web monitoring, and a high-risk transaction monitoring service. Identity Guardian also includes access to their Safe Browsing Tool, which protects the user’s data while using the internet.
Identity Guard Total – $15.99/mo
This is the second offering from Identity Guard. It offers all of the features that are found in the Value Identity Protection plan, and more. The two additional features come in the form of a High-Risk Transaction Monitor, as well as a Bank Account Monitoring solution. Both of these features can alert a user when potentially suspicious activity is flagged regarding their finances. This package offers users a One-Bureau Monthly Credit Score as well as Three-Bureau Credit Monitoring.
Ultra Plan – $23.99/mo
The Ultra package offers a few more interesting services that are not available on the previous packages. In addition to the US-based Customer Care Team, users of this tier will receive a White Glove Resolution Concierge for a more personalized experience. There is a Social Media Insights Report, Credit and Debit Monitoring, 401k and Investment Account Monitoring, as well as Criminal and Sex Offense Monitoring. Additional features also include a USPS Address Change Monitor, as well as Home Title Monitoring. Users of this service also receive: A One-Bureau Monthly Credit Score, Three-Bureau Credit Monitoring, and a Bureau Annual Credit Report.
Customers receive up to a 33% discount when enrolling through a link on this page. Further discounts are available when choosing an annual plan instead of a monthly plan. Each plan also comes with a family plan option, where you can monitor all adults and children within the same household.
The founding company of Identity Guard, Intersections Inc., was created way back in 1996. It was one of the very first identity theft protection organizations to be formed, having recognized the need for such an essential service as industries started moving further towards digital technologies.
Since then, Identity Guard has adapted with every changing trend in identity theft. This has been no small feat, especially when one considers how often new techniques are created and employed against unsuspecting consumers. Identity Guard not only helps to protect private individuals to secure their identities, but businesses as well.
Fast forward to the present day, and Identity Guard continues to innovate and adopt the latest technologies in its fight against identity theft. One of the most recent partnerships has seen Identity Guard adopt IBM® Watson™, an Artificial Intelligence system. By using AI and Machine Learning, Identity Guard is able to glean detailed insights from a massive store of information.
This data spans back over 20 years, and over 47 million identity profiles, giving Identity Guard unprecedented historical and trending data in the fight against identity theft and cyber fraud. The end result is that Identity Guard offers its clients a proactive solution with built-in early warning systems and tailor-made advice on how to proceed when an incident occurs.
Features & Services
A few features that Identity Guard offers especially stand out:
Dark Web Monitoring:
This service is very useful as it sends alerts when it detects user data being used in a dark web transaction or mention. Most internet users do not have knowledge of the dark web, so if personal data is being used in this un-indexed part of the internet then it needs to be addressed sooner rather than later.
Ever since Watson burst onto the scene in 2011, beating 2 champions on the game show Jeopardy, it has been synonymous with AI. The technology is used in everything from healthcare, finance, and even fantasy football leagues. The advanced engine that runs Watson makes it ideal for identity protection and scanning, which is why Identity Guard use this system when scouring and scraping the internet for their client’s information.
Social Media Monitoring:
Identity Guard understands the importance of protecting your online data. The rise of social media has meant that protecting these accounts has become more important than ever. There is a mobile app for receiving these alerts, as well as via email.
Privacy & Security
In order to sign up for any of the Identity Guard services, you will need to complete their enrollment procedure. In order to complete the enrollment step, you have to provide your name, physical address, telephone number, date of birth, email address, as well as your Social Security Number. This information will vary, depending on which services you require. You will also need to provide your credit card information for payment and billing.
Your personal information is kept safe with various security measures and encryption, but there are cases where your information might be shared. It is shared with their service providers which help them to provide their products and services to their won customers. If you specifically request that your information is shared with a specific third party, then they will adhere to your instructions.
Identity Guard offers quite a traditional support structure, with telephone and email being the primary methods of communication with the company. They offer telephonic support on the following days: Monday – Friday: 8am -11pm (EST); Saturday: 9am – 6pm (EST); and Sunday: closed.
Their email support has a typical turnaround time of 24-48 hours for a response. They have a full description of their contact information which can be found right here. They also have a full FAQ section, which can be found here. There is no 24-hour support or live support chat available at this time.
Phone SupportPhone support is available during business hours, Monday-Saturday.
Video TutorialsThe company has a YouTube channel.
FAQAn FAQ section is available on the company's site.
Overall, Identity Guard ticks many of the right boxes when protecting your identity online. They offer a mix between traditional points of identity theft such as financial fraud and even USPS mail changes, while offering support for newer identity theft vectors such as social media monitoring and dark web search capabilities.
Each of the different product line ups will give you the flexibility and customization that you need to get yourself protected online. Perhaps the only area that might be of concern is the fact that their support teams are not available 24/7, which may or may not be off-putting for some potential users of this otherwise robust and comprehensive service.