Pros & Cons
- Unlimited consultations
- Certified experts to manage your recovery work
- Broad coverage for monitoring (from social media to sex offender monitoring and more)
- Interface is a bit clunky and unintuitive
- No discounts for annual plans
- Long setup process
Plans & Pricing
IDShield offers individual and family plans with monitoring for 1 and 3 credit bureaus, respectively. Whether you opt for a one-credit bureau monitoring plan or a three-credit one, you’ll get access to all of IDShield’s features, which include identity and SSN protection, white-glove concierge service, online footprint monitoring, and more. IDShield’s plans range from $14.95-$34.95, which is similar to how much its competitors charge.
IDShield’s Individual plan costs $14.95/month for one credit bureau monitoring (TransUnion) and $19.95/month for three credit bureau monitoring. Both options come with all of IDShield’s features, including the ones offered through its partnership with Trend Micro.
IDShield’s family plan costs $29.95/month for one credit bureau monitoring (TransUnion) and $34.95/month for three credit bureau monitoring, and just like with the Individual plan, the Family plan comes with all of IDShield’s features.
The Family plan comes with the following limits:
- Privacy and identity protection for you and your partner and up to 10 minor children.
- Distinct password collections for up to six individuals.
All of IDShield’s plans come with a thirty-day free trial; they won’t charge your payment method until the first thirty days are up. And although the brand doesn’t have a refund policy or money-back guarantee, you can cancel your subscription at any time by sending written notice to the company.
You can also call their Member Services at 800-654-7757, or email them at email@example.com. Your membership (and payment) will remain active until IDShield receives written notice of your cancellation, though.
IDShield is owned by LegalShield, a company founded over fifty years ago that provides affordable legal services across the U.S. As many of LegalShield’s members started suffering from ID theft and data privacy concerns, the company leveraged its legal plans and provider network to create a robust platform for identity monitoring and restoration services.
IDShield offers a suite of tools and services for managing your online reputation and privacy, including – but not limited to – protection from identity theft. The company aims to keep your personal information and online identity private – the way it should be.
IDShield’s three core services include: monitoring your credit files and personal information across the web, altering you about potential privacy breaches, and helping you with recovery and legal consultation if any incidents occur. The brand also offers additional services, like letting you know when a sex offender moves into your neighborhood, scanning social media for your pictures, $1 million reimbursement for lost wages, and more.
Features & Services
IDShield’s core features include:
All IDShield plans include reputation and privacy management features that protect you across three critical areas, which are:
- Social media. If you’ve been using social media for a while (like most of us), you’ll probably have old posts and photos lying around across different platforms. IDShield helps you manage – and clean up – your online footprint in one place.Find and delete old posts across sites like Facebook, Reddit, and Twitter, and get alerts about anything that could be damaging to your online reputation. IDSheild also comes with an automation feature that deletes your old photos and posts for you.
- Online privacy. Most people have dozens of online accounts and apps, which means your information is spread across the web – leaving you vulnerable. IDShield helps you review your online information across websites and data brokers – including websites where your data is publicly listed and accounts associated with your old emails. IDShield’s Consultation and Restoration specialists can also request to keep your data off data broker websites.
- Build a positive online reputation. IDShield takes reputation management one step further by actually giving you recommendations for improving your online reputation. You’ll know where you stand thanks to a Persona Score, and IDShield’s guides and tools help you make connections and create posts to boost your reputation.
Naturally, IDShield’s identity protection services also include Social Security Number (SSN) monitoring. The platform monitors lots of sources like change of address requests, payday loan applications, social media, and more, to protect your SSN.
If IDShield detects potential fraud, theft, or something that can potentially harm your reputation, you’ll be notified via email. Additionally, if you download the IDShield mobile app (available for iOS and Android), you’ll receive real-time alerts via push notifications.
Identity theft and fraud can hurt your credit score, but IDShield’s credit protection services help you preserve your credit health. There are three major credit bureaus – Equifax, Experian, and TransUnion – and IDShield lets you monitor either one of them, or all three, depending on your plan.
The company’s credit protection services will track your credit reports and instantly alert you about potential fraud related to a dozen core elements of identity theft and fraudulent activity. You’ll get a monthly credit score and an updated annual report.
White-glove concierge service
Since IDShield is owned by LegalShield, the company has a really strong legal services backbone that it extends to IDShield users. As a member of IDShield, you’ll have access to unlimited consultations – you can speak to an identity theft specialist any time you have a theft or fraud concern. Plus, if you ever become a victim of identity theft, fraud, or other financial crimes, IDShield will put one of its licensed private investigators on the case to help you restore your identity and reputation.
While identity protection, credit monitoring, and recovery & restoration services are IDShield’s core offerings, the company also offers several additional services (like sex offender monitoring) – that come free with any of IDShields plans. For example, thanks to the company’s partnership with Trend Micro, your IDShield subscription also gets you anti-malware protection, password management, and access to VPN Proxy One.
Privacy & Security
IDShield collects non-public, personal information about you when you visit the company’s website, fill in an application form (like when you sign up for membership), when you make a transaction with IDShield, and when you interact with the company’s affiliates. Some of the information IDShield collects includes your name, address, payment information, and Social Security Number – this is data that you give the company when you’re setting up your account.
IDShield follows physical and electronic safeguards to make sure your non-public personal information is kept safe, and the company only keeps your data for as long as they need it for business purposes. After that, they’ll dispose of it in accordance with federal, state, and local laws (and IDShield’s policies). IDShield also complies with the California Consumer Privacy Act (CCPA).
One point to be wary of is that, since IDShield is based in the United States, government agencies could force the company to hand over your personal information. That’s because the U.S. is a member of the Five Eyes, Nine Eyes, and 14 Eyes alliances (an intelligence-sharing alliance).
IDShield is ready to support you in whatever way you prefer. You can start a chat with their support team, call them at 1-855-922-1103, or email them at IDShield@LegalShield.com . The company also has a very comprehensive FAQ section on its website and a blog with lots of guides to help you protect your privacy and online reputation.
For phone calls, IDShield’s support hours are from Mon-Fri, 7 am – 7 pm CST. But you can email them any day of the week and expect a response within twenty-four hours.
Phone SupportFor phone calls, IDShield’s support hours are from Mon-Fri, 7 am – 7 pm CST.
Live Online ChatYou can start a chat with their support team.
FAQThe company also has a very comprehensive FAQ section on its website and a blog with lots of guides to help you protect your privacy and online reputation.
With its individual plan starting at $14.95/month and the family plan at $29.95/month, IDShield is an exceptionally affordable choice for managing your privacy and online reputation. Since every plan includes all of IDShield’s features, even the cheapest plan offers exceptional value for money.
IDShield’s privacy and credit monitoring is also very thorough – the platform monitors social media, websites and data brokers, and major credit bureaus. When IDShield detects potential fraud, theft, or just something that could harm your online reputation, it’ll notify you via alerts. And if you install the IDShield mobile app, you’ll get these alerts via push notifications in real-time – wherever you are.
One of IDShield’s services that really stands out is their white-glove concierge service – having expert help anytime you need it without having to break the bank is a huge plus. Their team of specialists is also efficient at helping you restore your reputation and recover if you’re ever a victim of fraud or theft.
Unfortunately, IDShield’s user interface (UI) isn’t the best – it’s quite clunky, and you might find it difficult to intuitively find what you need. The platform takes some time getting used to – a feeling that many IDShield customers have echoed in their reviews. But you can try IDShield out for free thanks to its thirty-day trial, and if you can get passed the UI, it’s an excellent, affordable choice for privacy and reputation management.