Pros & Cons
- Heavy focus on cyber safety
- Member support and portal
- Available on most devices
- Not aimed at businesses, rather individuals
- Not many monitoring features
Plans & Pricing
In order to see what kind of value NortonLifeLock offers its customers, we will look at some of the plans that they offer. Not all packages offer identity theft and loss insurance, but the ones that do below will specify the amounts that are covered.
AntiVirus Plus $19.99 /year
The AntiVirus Plus package offers protection for 1 PC, Mac, tablet or phone and offers comprehensive protection against a variety of cyber threats, including viruses, hacking, ransomware and malware. The package includes 100% Virus Protection, 2GB cloud backup as well as a password manager.
Norton 360 Standard $39.99 /year
This is the one of the most popular packages offered by NortonLifeLock. It has anti-virus, anti-malware, ransomware, and anti-spyware protection. These are important utilities when trying to secure your computer and personal information. Online threat-detection keeps your device up to date against the latest threat vectors in cybersecurity. Email search notifications on the Dark Web are also offered on this package.
Norton 360 Deluxe $49.99 /year
This package is almost identical to the standard plan, except it offers the same services for up to 5 different PCs, Macs, smartphones, or tablets. The online storage is increased from 10GB on the Norton 360 Standard Plan to 50GB on the Deluxe version. Also included is the parental control option, as well as a Password Manager. This package also offers SafeCam, which alerts you when an attempt to operate your webcam is detected.
Norton 360 with LifeLock Select $99.99 /year
Again, this package offers all of the features from the previous plan, but with more options, including the ability to use it on 5 devices. This plan has an online Privacy Monitor that finds your personal data on a list of data broker sites and automatically opts you out, and Credit Monitoring. You will also receive email, text, or mobile app alerts whenever your identity is used suspiciously online. Restoration Specialists are also on hand to assist. There is also 100GB of online storage offered as well as $1 million for lawyers and compensation of $25,000 per incident.
Norton 360 with LifeLock Advantage $199.99 /year
This package offers $1 million for lawyers and compensation of $100,000 per incident. You also have access to Credit Monitoring, Credit Scoring, and a Credit Report. This is based on a VantageScore 3.0 Credit score. It also comes with Identity Lock. This lets you quickly lock your TransUnion credit file if any of your credit cards or loan facilities have been compromised, preventing your identification from being used to open accounts, and funds from being stolen.
Norton 360 with LifeLock Ultimate Plus $299.99 /year
This flagship package gives all of the previous features from the other packages, and then adds more. It features $1 million for lawyers and compensation of $1 million per incident. It also gives you access to Investment and 401k alerts on your profile. If there are any unauthorized withdrawals or fraudulent activity, then you will be notified.
NortonLifeLock had one of the best-known security software brands globally, specifically in the antivirus market. Although most recognized for anti-virus and anti-malware products, NortonLifeLock has since branched out into the identity protection and information management market as well. This was made possible thanks to Symantec’s acquisition of the company LifeLock, an identity theft specialist.
The current product package makes it an all-in-one service that covers identity theft, cyber threats, and activity relating to your identity through monitoring and alerts. When you also consider the restoration and reimbursement services that are also offered with the product it soon becomes clear why it would appeal to consumers. As well as identity protection through NortonLifeLock you also get access to valuable applications such as a VPN, antivirus software, and more.
NortonLifeLock has changed with the times and offers security features for its customers, with a heavy focus on internet and identity privacy. They are a brand that focuses heavily on cybersecurity and safety. Their primary services help to keep devices, identities, and internet privacy safe for their customers. Globally, NortonLifeLock has over 50 million customers, giving them a large share of this ever-growing market.
NortonLifeLock is focused on keeping user data safe, meaning that they look after the private aspect of data security, and not so much on the enterprise and business side of security. They offer dark web monitoring for users, which alerts them when their personal data such as an email address is leaked in a dark web transaction.
Features & Services
Antivirus and Malware Protection:
Part of what makes this product so attractive to users is the fact that it bundles well-known antivirus software with identity and privacy protection. This means that in some cases, many of the vulnerabilities that open users up to attack in the first place are detected and dealt with early. These threats can be removed before cybercriminals even get a chance to steal your personal information.
Support Operates 24 Hour 7 Days a Week:
It seems strange, but not all identity providers offer permanent support for their customers. If your package allows it, then you have direct access to a support specialist in the right department that can help you with any queries or issues that you might have, day or night.
Dark Web Monitoring:
If your information has been stolen then there is a good chance that it is being used in transactions on the Dark Web. These internet pages are not indexed or searched by the world’s most popular search engines, making it very difficult for normal users to track their personal information. NortonLifeLock gives users this functionality and alerts them when their data is found on the Dark Web.
Privacy & Security
In order to enroll in any of these services, the following information must be given to the company, through a process called the Norton Enrollment. You must provide your primary email address, Norton account password, name, phone number, SSN, a physical address, and a Tax ID. Should you ever cancel your plan, then you can request that this data be deleted.
They also collect data such as your IP Address, Geolocation, Website Cookies, Device ID as well as your Norton Account information. Most of this data collection is done in order to enhance the security of the products. If localized security incidents are occurring in a user’s location, then updates are sent to that user’s devices to help safeguard their personal information further.
NortonLifeLock adheres to strict data privacy policies such as the GDPR and California’s new Consumer Privacy Act. They offer a Global Privacy Statement on their website, which details how the data is kept safe, and under what conditions (if any) they will share your information with law enforcement or third parties.
NortonLifeLock customer support is excellent. They offer 24-hour support, 7 days a week, 365 days a year. This means that you can get support no matter what the time is, day or night. They have a team of specialists ready to assist as soon as a problem is detected. They offer email support, telephonic support, and online chat support. Once your account is verified then you can speak with an agent who will assist you further.
24/7 Help & Support24/7 Help & Support is available.
Phone SupportYou can contact Norton's support via telephone.
Live Online ChatThere is online chat support .
Video TutorialsThe company has videos on their YouTube channel.
FAQFrequently Asked Questions are found in the support section of the site.
BlogYou can check out Norton's blog on their website.
This is a great product for private individuals and families that value security and safety online. The most basic packages are aimed at keeping children safe online, and there is a focus on affordability by making the applications available on up to 5 devices on some of the mid-tier packages. As you climb the package ladder, you find additional services and higher compensation for breaches, which is good news for individuals that have a lot of assets that could be vulnerable to a cyber-attack.
At the end of the day, the company and the brand are very well known, which is a good thing for consumer confidence. Unfortunately, if you are looking for an enterprise solution then you are probably going to be disappointed as the features here focus on the individual and their families, as opposed to companies and businesses. If you are looking for personal identification protection with antivirus software and a mobile app as part of the deal, then this could be for you.