Pros & Cons
- Easy to use interface and helpful alerts
- Complete set of monitoring options
- 24/7 live support
- Freeze credit right from the interface
- Relatively expensive
- No family plan - each added child costs $5.99
- Plans increase quite a bit after the first year
Plans & Pricing
LifeLock’s identity theft protection services come with four basic pricing plans. The amount of stolen funds’ reimbursement depends on the specific plan you have signed up for. Users should be aware that the plans are set to automatically renew, so they’ll need to cancel before their renewal date if they don’t want to continue being charged.
The Standard plan is LifeLock’s most basic service with plans starting from $7.50 a month for the first year ($89.99 per year) with an annual payment. If you decide to pay per month, the cost is $8.99 a month. Please note that the prices for both plans increase after the first year, after which it costs $124.99 a year and $11.99 a month, respectively.
As this is the cheapest plan by LifeLock, it comes with only social security number (SSN) and identity alerts as well as one-bureau credit monitoring (three-bureau credit monitoring is recommended). It also lacks integrations with VPN and antivirus software, features that are included in pricier plans.
The plan provides up to $25,000 in reimbursements for stolen funds due to identity theft.
The Advantage plan is another identity theft protection service plan that offers the benefits of integration with Norton 360.
A monthly plan costs $14.99 for the first year if you pay an annual fee of $179.88, and if you decide to pay per month it will start off at $17.99 a month for the first year and then will increase to $22.90 a month.
What you get are social security number and identity alerts, one-bureau credit monitoring, and VPN and security integrations for up to 10 devices. The other features under an Advantage plan include bank account and credit card activity notifications and alerts about crimes committed in your name.
You can get reimbursements of funds up to $100,000 under the Advantage plan.
Ultimate Plus Plan
This plan integrates with Norton 360 as well with monthly subscriptions starting at $19.99 a month for the first year if pay a one time annual fee of $339.99. If you prefer to pay per month, the first year will cost you $23.99 a month and will also then increase to $34.99 a month.
The Ultimate Plus plan offers three-bureau credit monitoring and security features for an unlimited number of devices. It also protects 401(k) and investment accounts against identity theft and features home title monitoring.
Under this plan, you also get an annual three-bureau credit report and credit scores while the amount of lost funds reimbursement stands at $1 million.
All plans by NortonLifeLock come with a 60-day money-back guarantee under an annual plan. You can cancel your plan before your billing renewal date and the service will not be automatically renewed.
LifeLock is a brand of NortonLifeLock Inc., an offspring of the well-known software security Symantec. They are headquartered in Tempe, Arizona.
The company is a leading provider of cybersecurity software and services, and it is listed as a Fortune 500 company. NortonLifeLock is also a member of the S&P 500 stock-market index, which makes them one of the 500 largest public companies in the United States.
LifeLock provides identity theft protection services including monitoring and assistance with recovering a stolen identity. The company boasts that they block an average of 7 million identity theft threats on a daily basis.
Features & Services
LifeLock offers a number of helpful features and services when it comes to protecting your identity. Here are a few favorites:
One-Click Credit Freeze
A credit freeze prevents people from accessing your credit report, even if they have all of the personal information on you that they need to do so. It requires them to enter a special PIN that you’ll have access to. This means that any time a thief tries to open a new account or make a purchase that requires a credit check, they won’t be able to.
Unlimited Device Protection
The most distinctive feature of LifeLock is the option to use the service to protect unlimited devices with antivirus and VPN under select plans. This is good for Macs, PCs, tablets, and smartphones. Other plans they offer include the option to protect 5 or 10 devices.
They are considered the identity theft protection service with the most comprehensive set of tools for monitoring your personal data. The one-click credit freeze feature is also a unique option when you look at services by competitors.
LifeLock offers a mobile app that is available for Android and iOS. You can proactively act on any alert you receive and tag any suspicious activity, which in turn alerts the LifeLock agents to take any action to remediate any risks associated with identity theft. LifeLock members also get access to real-time support service within the mobile app.
Dark Web Monitoring
LifeLock doesn’t simply provide access to credit reports and social security number alerts. They also monitor the darkest recesses of the web to find where your personal information may be shared. They run a scan of the Dark Web as soon as you enroll, checking back until 2008 for signs that your personal data has been exposed.
Up to $1 Million Stolen Funds Reimbursement
Identity theft can be very expensive. That’s why LifeLock offers up to $1 million in stolen funds reimbursement at their highest plan. They also offer up to $1 million in reimbursement for lawyers or experts you may need to hire to help restore your identity, and an additional $1 million for personal expense compensation.
Privacy & Security
LifeLock is asking for a bit more than the usual personal details to start your subscription with their identity theft protection service.
Here are the details you should provide to them:
- Your name
- Physical address
- Email address
- Phone number
- Date of birth
- Social Security Number
Additional details you should provide after the registration include personal information about:
- Insurance details
- Bank account numbers
- Driver’s license number
- Credit card numbers
They may even request such information as your mother’s maiden name. This is a pretty standard data collection practice, as the more they know about you, the better the protection is as they can track more sources to detect identity theft fraud attempts.
It should also be noted that the brand has had its share of problems in the past with the FTC regarding securing the personal information of their customers, however, this was resolved in 2015. LifeLock declares that they currently follow the regulatory requirements stipulated by data protection legislation such as the EU’s General Data Protection Regulation (GDPR) and California’s Consumer Privacy Act. They store standard data such as names and email addresses along with system info from cookies and third-party applications.
Nonetheless, you should be aware that the company is operating under the jurisdiction of the United States, which means they are subject to regulations under which the authorities (such as the police) can force the company to hand over personal information about its customers.
LifeLock operates one of the most comprehensive customer support services in the industry by offering multiple 24/7 support options for their plan members.
There is a FAQ section on their website as well as an option to chat live with a member of their support team. They operate a toll-free phone number and you can contact them by email or through the mobile app.
Overall, users of their service are happy with the quality of customer support. Some users, however, mention annoyance from receiving numerous messages from them when they tried to cancel their plan, as support members try to dissuade you.
24/7 Help & SupportLifeLock provides 24/7 customer support.
Phone SupportYou can speak on the phone with LifeLock's support.
Live Online ChatLive chat with a LifeLock representative is available through their site.
FAQAn FAQ section is available on the company's site.
BlogLifeLock has an extensive blog.
LifeLock is a good choice for those who do not have budget limitations and want a very comprehensive identity data monitoring service. Their lowest pricing tier is pretty affordable, but plans cost above the average if you opt for a more advanced identity theft protection.
LifeLock’s software is easy to use and intuitive, both on desktop and on a mobile device. The integration with Norton 360 and the unlimited use of VPN and security services with pricier plans makes it a good choice for small businesses or households with more family members.
The lack of a dedicated family plan means you need to pay an additional fee of $5.99 for each child you want to include while all plans get pricier after your first year of subscription expires.
To conclude, LifeLock offers very comprehensive identity theft protection and advanced computer security tools but at a price.